ComfortDelGro Cabcharge is the largest private bus operator in NSW. Its subsidiaries Hillsbus, Westbus and Hunter Valley Buses provide passenger transport services to Western Sydney and the Hunter Valley. With 1,450 employees and a fleet of 1,176 buses, ComfortDelGro Cabcharge is an established company with a reputation for providing a safe and reliable public transport network that meets customer and community needs.

ComfortDelGro Cabcharge Policy Documents
 

Accessibility Charter 2011   
Customer Service  and Passenger Relations Charter 2011
Community Consultation Charter 2011
Environmental Charter 2011 

 

 

SUMMARY OF RIGHTS & OBLIGATIONS OF PASSENGERS
 
WHEN TRAVELLING ON BUSES
Passengers must not:
  • Eat food on the bus
  • Drink liquids, including alcohol on the bus
  • (other than water)
  • Use offensive language or behave offensively
  • Interfere with equipment or damage the bus
  • Throw anything in or out of the bus
  • Drop/Leave rubbish in the bus
  • Place feet on seats
  • Smoke on the bus
Passengers can:
  • Expect the bus to be clean & tidy
  • Expect the Driver's Authority Card to be clearly displayed
  • Expect not to be inconvenienced by luggage or goods within the bus
  • Expect the driver to behave in an orderly manner
  • Expect the driver to act with civility and propriety
  • Expect the driver to comply with reasonable requests
Passengers must have:
  • A valid ticket for travel
  • A current concession pass for travel
Students must have:
  • A current school bus pass
  • The appropriate ID to receive concession fare for travel 
 

 

Contact Us

Customer Service

For Hillsbus and Westbus service enquires please email customerservice@cdcbus.com.au

For Lost Property enquires please call customer service on: 9890 0000

Charter Hire and Charter Information
Email charter@cdcbus.com.au or call 1300 202 000

ComfortDelgro Cabcharge Pty Ltd  Head Office:
29 Foundry Road
Seven Hills NSW 2147